DriftParadiZ is a specialist online-only shop and does not have a physical store open to the public. However, you can meet us by appointment only to discuss your RC Drift project, get technical advice, or purchase certain items. Contact us before travelling so that we can prepare for your visit.

DriftParadiZ ships all of its products from France to France (mainland and overseas territories), Europe, and many international destinations. All of our stock is managed in France to ensure the fast dispatch of your RC Drift parts.

Any order placed from Monday to Friday before 12 h 00 is prepared and shipped the same day by our teams. Orders confirmed after 12 h 00, during the weekend, or on a public holiday are processed on the next business day. Please note that this timeframe concerns logistical preparation ; the final transit time depends on the carrier and the destination country.

You automatically receive an email containing your tracking number and the carrier's link as soon as your parcel is shipped. This online tracking allows you to view every stage of transit through to delivery. Remember to check your junk mail folder (spam) if you cannot find the message, and allow a few hours for the carrier's initial update.

The pickup point is selected directly after your payment has been confirmed via a selection window based on your address. You can choose your store according to its proximity, opening hours, and availability. It is recommended to select your pickup point immediately after payment so as not to delay the preparation of the order.

If you have not selected any pickup point after payment, the carrier may automatically assign the nearest available store to your address. If this automatic assignment is not possible, our team will contact you directly, which may however delay the shipment of your parcel.

An order modification is reviewed on a case-by-case basis and is only possible if the parcel is not yet being prepared, packed, or handed over to the carrier. Contact us as quickly as possible with your order number and the details of the requested change. Once the order has been passed on to logistics, no modification can be guaranteed.

If your parcel is marked as delivered but cannot be found, first check your mailbox, around your home, your household, your neighbours, and your pickup point. If the search remains unsuccessful, contact us immediately with your order number so that we can open an official investigation with the carrier.

Certain equipment such as lithium batteries, spray paints, or flammable products are subject to very strict international air safety regulations. Depending on the destination country, these regulated goods are shipped exclusively by land or sea, or restricted from export.

Lithium LiPo batteries are classified as dangerous goods in air transport due to the risks of fire or short circuit. For this reason, we cannot ship LiPo batteries to international or overseas destinations accessible only by air. If you order a battery to a non-authorised area, the product may be removed or the order cancelled after discussion with you.

As aerosol spray cans are pressurised containers containing flammable products, they are completely prohibited in standard air transport. For certain international destinations, shipment must therefore be made by sea freight. This transport method requires several weeks of transit depending on routes and customs inspections.

For orders to the United Kingdom under £135, UK VAT is collected directly at the time of your purchase. For orders over £135, DriftParadiZ invoices you excluding tax ; UK VAT, customs duties, and processing fees will be charged to you upon import by customs and the carrier.

You must contact DriftParadiZ before sending anything back, stating your order number, the item concerned, and the reason for the return. We will provide you with the instructions and the address to use. Items returned under the right of withdrawal must be complete, protected, and in new resale condition. Do not send any product without prior approval.

Radio transmitters and chargers benefit from the two-year legal warranty. For electronic components subject to heavy stress (motors, ESCs, servos, gyros), each case is reviewed individually. As these items may be damaged by a wiring error, reversed polarity, incorrect setup, or an impact, contact us with photos/videos of the installation and details of the issue for analysis with the manufacturer.

You can contact us by email or via the chat available at the bottom right of the DriftParadiZ.fr website. To get a quick diagnosis, specify your chassis model, your components, the type of surface (tiles, carpet, asphalt), your skill level, your budget, and describe your needs (with photos or video if possible).